Relevant Skills and Experience: I am a trained and licensed nurse in The Philippines seeking to return to the profession as a caregiver for children or the elderly. I speak fluent English and am presently working in a call center, where my responsibilities include: responding to and handling customer complaints and inquiries in a timely manner; maintaining a polite and professional telephone manner; exceeding daily productivity standards which included high call volume and appointment setting; solving problems by clarifying client issues and implementing solutions; managing multiple priorities and maintained effective results in a quota driven workplace; responding to customer inquiries and requests and resolving issues efficiently and professionally; exercising strong interpersonal communication skills with customers and fellow staff; accepting new assignments with an open, cooperative, positive and team-oriented attitude; utilizing multiple call center support applications to efficiently assist customers and agents; conducting performance reviews for all representatives to reduce resolution time and improve customer satisfaction rates; and improving call center functionality and service capacity by resolving customer complaints efficiently and quickly when a supervisor was not available
Personal Attributes Relevant to the Position: I am the eldest child in my family and have cared for children of all ages (cousins, nieces and nephews), as is customary in The Philippines. The most valuable part of being a caregiver is the opportunity to apply my nursing background in an personalized setting.
Certifications & Additional Skills: I have an Bachelor of Science in Nursing; I am licensed; and speak fluent English.
Availability: Upon offer.
Regional Preference: Canada