Kidcoover.com offers various services to help its users find, coordinate, and maintain quality care. Kidcoover.com’s Privacy Policy (“Privacy Policy”) is designed to provide a clear understanding of the information we collect and how we use it to provide our services and give users a better experience. It applies to any users of www.Kidcoover.com and any affiliated websites, web pages, mobile applications and mobile websites operated by Kidcoover.com (the “Site”), including those who are seeking to find a service provider through Kidcoover.com (“Registered Users”) as well as those who are looking to promote their services through Kidcoover.com (“Caregivers”), and any users of any of the various services that Kidcoover.com provides through the Site or any other channels, including over the telephone (“Services”). For purposes of this Agreement, the terms “Kidcoover.com,” “we,” “us,” and “our” refer to Kidcoover.com, Inc. “You” refers to you, as a visitor or user or the Site or the Services. Please note that our subsidiaries have separate privacy policies. In addition, this Privacy Policy does not apply to third party entities that may use the Kidcoover.com Site or Services. Such entities’ use of the Kidcoover.com Site and Services are subject to separate terms that they agreed when they registered with Kidcoover.com.
By using the Site and/or the Services, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy.
Information We Collect
We collect both “Personal Information” and “Non Personal Information” about our users. In this policy, Personal Information is information that can be used to contact or identify you, such as your full name and email address, and information that is linked to such information. “Non Personal Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you and includes passively collected information about your activities on our Site, such as usage data, to the extent that information is not linked to your Personal Information.
Site Visitors can access and browse certain portions of the Site without disclosing Personal Information, although, like most websites, we passively collect certain information from your computer, such as your IP address and web browser user agent, when you browse the Site. Visitors who access and browse the Site without registering are “Site Visitors”. In order to utilize some of the Services offered by Kidcoover.com, you must register with Kidcoover.com. All users who register with Kidcoover.com are “Registered Users”.
Information you provide
Regardless of whether you are a Site Visitor or a Registered User, all Personal Information that you provide to us when registering, requesting a service, booking a Caregiver, communicating through the Site, discussing care options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email or postal mail, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all Personal Information you provide about yourself or others. You may provide us this Personal Information in various ways, including:
When registering
When you register directly through Kidcoover.com, we will collect and store the information that you provide to us directly on our online registration forms. This may include, among other information:
your first and last name
your email address
your home address
your gender
your birthday
your phone number
If you register for a Service that requires you to pay a fee, Kidcoover.com will also collect your credit card type, number, expiration date, and security code as well as your billing address for payment purposes and your birthday, if not previously provided.
By telephone
Both Site Visitors and Registered Users may provide Personal Information to Kidcoover.com when they contact Member Care or utilize certain Services Kidcoover.com may offer by telephone. For example, if you call a Kidcoover.com to discuss care options over the phone, we will collect and store all of the Personal Information you chose to provide to us, including but not limited to financial information, information about the care you or your loved one needs, health information about yourself or the loved one you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide Personal Information on the Site through other Site features and offerings such as our online communications, groups and payment platforms and our senior care offerings. In some cases, Site Visitors may have the ability to provide us Personal Information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide us additional Personal Information by phone, email, postal mail, or chat. We collect and store all of the Personal Information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
Information provided by others
By Site Visitors, Registered Users and others
Kidcoover.com also captures and collects information that Site Visitors, Registered Users and others provide about each other. For example, Caregivers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Caregiver on the Site. Additionally, certain Kidcoover.com Registered Users may post reviews about individual Caregivers. Kidcoover.com may also obtain and post audio recordings of Caregiver references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with each other through Kidcoover.com platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. Kidcoover.com captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
By third parties to verify your information and representations
In order to promote the safety and integrity of the Site and Service, you authorize Kidcoover.com in its Terms of Use to utilize third party service providers to use your Personal Information to scan on an on going basis a variety of sources, which may include, but are not limited to, national criminal databases, sex offender registries, certain media streams, terrorist watch lists, criminal and fugitive watch lists, fraud watch lists, law enforcement reports, and other data to assist us in verifying the information you provide us (such as your name, address, email address, etc.) and the representations and warranties you make in the Terms of Use and on the Site (such as representations regarding your criminal background) (“Verification Checks”). The results of any Verification Checks will be made available to Kidcoover.com.
By third parties that perform background checks
For the legitimate business purpose of protecting the safety and integrity of the Site and Kidcoover.com users, you authorize Kidcoover.com in its Terms of Use to utilize a third party consumer reporting agency to use your Personal Information to run periodic background checks on you when you register with Kidcoover.com and thereafter in connection with your continued use of our Services and/or interaction with our Site. In addition, we may provide some or all Registered Users with the option of requesting a background check be run on themselves or on Caregivers they are considering hiring. Any such background checks will be subject to the terms we establish for such checks on the Site pages where you may request them, the terms of this Privacy Policy and our Terms of Use. Kidcoover.com may receive a copy of, or otherwise have access to, any such completed background check.
By service providers you use in connection with our Services
If you engage a service provider through Kidcoover.com, such as a home care agency or a payments processor, that service provider may provide us Personal Information about you or your loved ones such as information relating to your transactions with them.
By other sources
In addition, we may obtain from other sources publicly available Personal Information, such as demographic data, and other information to enable us to comply with regulatory requirements, ensure the accuracy of data, better understand your likely interests, prevent fraud, etc.
Information you expressly authorize us to collect
We may from time to time request permission for collect Personal Information from or about you. For example, if you use a Kidcoover.com mobile application, we may request permission to access information about the contacts listed in your mobile device phone book when you initiate an address book search for friends who have downloaded the application. We may also request permission to access and store your location. If you grant your permission, we will access and or store such information unless you subsequently opt out by adjusting the settings in your mobile device.
Technical and usage information
Log files, IP addresses and information about your computer and mobile device
When you visit the Site, Kidcoover.com receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system and type of web browser you are using. If you are using a mobile device, Kidcoover.com may also receive your mobile device id (UDID), or another unique identifier, and mobile operating system. We may correlate this information with other Personal Information we have about you. Additionally, when you visit the Kidcoover.com website we and any third parties we use to place ads on our Site automatically receive the URL of the webpage from which you came. If you click on an ad, we and any such third party may also receive the URL of the page you were on when you clicked the ad and the URL of the site associated with the ad that you clicked.
Cookies and other technologies
Like most websites, we and our service providers use cookies and tracking pixels to track Site usage and trends, evaluate the effectiveness of our ads both on and off our Site, customize your experience on the Site and improve the quality of our Services. For example, using these technologies we can determine, among other things, which pages of our Site you visit and which ads you click on. A cookie is a tiny data file that resides on your computer, mobile phone, or other device, and allows us to recognize you when you return to the Site using the same computer (or mobile device) and web browser. You can remove or block cookies using the settings in your browser, but in some cases doing so may impact your ability to use Kidcoover.com. Tracking pixels do not identify individual users and the analysis of data obtained by tracking pixels is performed on an aggregate basis.
Without limiting the foregoing, we use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e. individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Social media features and widgets
Our Site includes social media features and widgets, such as the Facebook “Like” button and the Facebook “Share” button. These features may collect your IP address, the URL of the page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
How We Use Information
Personal Information
In general, the Personal Information we collect is used (1) to improve our Services and enhance your experience with Kidcoover.com, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your Personal Information to:
register and service your account.
include in Caregiver profiles.
contact you in response to questions and solicit feedback and input from you.
enable Registered Users and Caregivers to search based on the Personal Information the other has made available on the Site, and the information others have provided about them.
connect Registered Users with Caregivers that appear to meet their needs and preferences.
enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with.
enable Registered Users who connect to Kidcoover.com through Facebook to see which of their Facebook friends who have connected to Kidcoover.com through Facebook are Registered Users or friends with other Registered Users who have connected to Kidcoover.com through Facebook.
verify information you provide us as well as the representations and warranties you make to us in the Terms of Use or on the Site.
otherwise help protect the safety and integrity of the Site and Kidcoover.com users.
target promotional messages or content on the Site, via email or other ads on Kidcoover.com or third party sites.
Non Personal Information
In general, we use the Non Personal Information we collect to help us improve our Services and customize the user experience, such as by providing targeted useful features and promotions based on the type of Service you seek. We also aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyze patterns in the use of Kidcoover.com.
How We Share Information
In addition to using the information collected by Kidcoover.com for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely, especially with respect to your Personal Information. By using our Site or our Services, you agree to allow us to share the Personal Information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
Personal Information
With All Site Visitors and Registered Users
If you are a Registered User or a Caregiver, in order to increase your chances of finding a job or finding the care you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, profile picture, and if you are a Caregiver, your gender and, unless you opt-out, your age. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile; the more information you share, however, the better chance you have of finding either care or a job. We may also share on your profile or job posting any company reviews you have posted on our Site and whether you have connected to Kidcoover.com through Facebook. If you are a Caregiver and have elected to verify certain information with Kidcoover.com or to have a background check performed, we may also disclose that information in your profile in addition to any payment or payroll preferences you have indicated.
If you post information in a Kidcoover.com online group forum, that information may be viewed by any Site Visitor or Registered User who accesses the forum.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marking materials. These testimonials or endorsements may include Non Personal Information such as the Registered User’s first name, first initial of last name, town and state. With a Registered User’s consent, we may include Personal Information such as their full name.
With other Registered Users and corporate providers
In addition to the information that is provided to all visitors to Kidcoover.com, Caregiver reviews and references are made available to certain Registered Users.
If you connect to Kidcoover.com through Facebook, we may allow any of your Facebook friends who have connected to Kidcoover.com through Facebook to see that you are a Registered User. In addition, other Registered Users who have connected to Kidcoover.com through Facebook will be able to see if you are friends with any of their Facebook friends or if you share certain affinities or interests with them.
If you fill out a form to request information from a specific corporate Caregiver, such as a specific day care or tutoring center, the contact information you submit on a form for the provider will be forwarded to that provider. Similarly, if you call a corporate Caregiver directly or click to a corporate Caregiver’s site from the Kidcoover.com site, any information you provide over the phone or on the provider’s site, you will be providing directly to the provider. In addition, if you contact Kidcoover.com via phone or other channels to obtain information about senior care or other care options for yourself or your loved ones, information you provide Kidcoover.com, including contact, health, financial and other information may be forwarded to entity Caregivers that may meet your stated needs and preferences so the Caregivers may evaluate your needs and preferences and contact you. If you provide information about someone other than yourself, you represent that you have authority to provide us the information and to authorize us to share the information in accordance with the terms of this Privacy Policy. Once provided to an entity Caregiver, the information is subject to the privacy policies of the provider.
If we terminate your registration for any reason, we reserve the right to send a notice of your termination to other Registered Users with whom we believe you have corresponded.
With vendors/service providers
We also share Personal Information with vendors who perform services on behalf of Kidcoover.com, including without limitation vendors who provide email services, demographic information, or geo-location information, vendors who perform background checks or verification checks, vendors who process credit card payments, vendors who run classified advertising businesses, and vendors who send SMS messages to Registered Users’ mobile phone numbers, in each case to the extent applicable. Kidcoover.com has selected vendors who maintain high standards with respect to privacy and agree to use the Personal Information only to perform specific services on behalf of Kidcoover.com.
With listings in Google and other public search engines
If you post information in a Kidcoover.com online group forum, such as the Working Moms Group, your content, including your name as the contributor, may be displayed in third party search engine results and available to the public.
With Facebook if you connect to Kidcoover.com through Facebook
If you connect to Kidcoover.com through Facebook’s API, you may elect to post certain of your activities on Kidcoover.com back to your Facebook account. You will be prompted to decide whether or not to share those Kidcoover.com activities back to your Facebook account.
With third parties to send you direct mail from our “sister” companies
We may share certain of your Personal Information, such as your name, postal address and other information we know about you such as your age, presence of children and the type of care you are looking for to any of our “sister” companies, such as Cleancouver and Carecouver, to enable them to send you advertisements about services we believe may be of interest to you. We do not share email addresses for this purpose, and we do not allow these third parties to provide your personal information directly to the companies whose products are being advertised.
As required by law or for reasons of safety
You acknowledge and agree that we may disclose information we’ve collected about you if required to do so by law or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law), or to protect or defend Kidcoover.com’s, or a third party’s, rights or property. We may also reserve the right to disclose information we’ve collected about you for purposes of protecting the health and safety of our community and Registered Users, such as in the case of risk of harm or violence against any person (including you).
With our affiliates
You acknowledge and agree that to the maximum extent permitted by law we may disclose any of the information we’ve collected about you to any of our affiliates or subsidiaries, for the purposes of providing you with the Services, operating the Site, and our other commercial purposes.
With Your Consent
We also may share your Personal Information with a third party if you consent to the sharing.
Non Personal Information
This Privacy Policy does not limit our use or disclosure of any Non Personal Information, such as information passively collected from your computer via cookies, web beacons, or standard logging of website activity. If you do not wish to share this information with Kidcoover.com, then you should take steps to limit the passive collection of data about your activities on our site, for example, by changing your browser settings to disable cookies. We reserve the right to use and disclose such Non Personal Information, as well as any other Non Personal Information we collect, with our advertisers and other third parties at our discretion.
Business transactions
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s affiliates may continue to process your Personal Information as set forth in this Privacy Policy.
Your Communication Choices
By becoming a Kidcoover.com Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Registered Users or Caregivers in your area, customer surveys and administrative notices.
You have a choice at any time to stop us from sending you emails for marketing purposes by opting out of receiving certain emails from Kidcoover.com, by following the unsubscribe instructions provided in the e-mail. Please note that despite any indicated email marketing preferences, we may send you administrative emails regarding Kidcoover.com, including, for example, notices of updates to our Privacy Policy, notifications of new Registered Users or Caregivers in your area, responses to job postings from Caregivers, and responses to job applications from Caregivers, if we choose to provide such notices to you in this manner.
You may also opt-out of receiving unsolicited marketing calls from us regarding your Kidcoover.com account by following the unsubscribe instructions provided in the e-mail.
Closing your Account
If you no longer wish to participate in our Services you may close your account by notifying us through the contact form on our website.
If you close your Kidcoover.com account, we will remove your name and other Personal Information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, Non Personal Information, account recovery, auditing our records, enforcing our rights and obligations under our agreements or if required by law. Kidcoover.com may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails you send to others through Kidcoover.com to other Users, as well as your contributions to Kidcoover.com groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Kidcoover.com disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. Kidcoover.com does not control when search engines update their search index or cache, which may contain certain job post, profile or other information that has since been removed from Kidcoover.com’s Site.
Collection of Information from Children
Kidcoover.com’s Site and Services are not intended for individuals under the age of 14. Accordingly, Kidcoover.com does not knowingly collect, either online or offline, personal information from individuals under the age of 14.
How We Protect Information
We have implemented industry-recognized safeguards to help protect your information from unauthorized access. These safeguards include:
Kidcoover.com uses SSL (Secure Socket Layer), the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize SSL in the online registration process, in the login process, and in the account management section of the Site.
Kidcoover.com uses strong encryption technology to protect sensitive information.
Kidcoover.com employs firewalls, intrusion detection systems, and system monitoring to protect against unauthorized access of our systems.
Your user accounts are also protected by the password you use to access your online account with Kidcoover.com, and we urge you to take steps to keep your password safe. If you feel your password has been compromised, you should change it immediately by logging into your account and visiting the “My Profile & Settings” section. After you have finished using our Site, you should log out of your Kidcoover.com account and exit your browser.
WE TAKE THESE PRECAUTIONS IN AN EFFORT TO PROTECT YOUR INFORMATION AGAINST SECURITY BREACHES. HOWEVER, THIS IS NOT A GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF SUCH FIREWALLS AND SECURE SERVER SOFTWARE. BY USING OUR SITE, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO ASSUME THESE RISKS.
Links to Other Websites
Kidcoover.com may provide links to other web sites that we believe may be of interest to our users. However, we are not responsible for the privacy practices employed by those web sites, nor are we responsible for the information or content they contain. This Privacy Policy applies solely to information collected by us through Kidcoover.com; thus when you use a link to go from our web site to another third party web site, this policy is no longer in effect. We encourage our users to read the privacy policies of these other web sites before proceeding to use them.
Changes to Our Privacy Policy
Kidcoover.com reserves the right to change this policy and our Terms of Service at any time. We will notify you about significant changes in the way we treat Personal Information by sending a notice to the email address registered in your account, or by placing a prominent notice on our Site, so that you can choose whether to continue using our Services. Significant changes will go into effect 30 days after we notify. Non-material changes or clarifications will take effect immediately upon posting of the updated policy on our Site. You should periodically check our website for updates. Your use of the Site or the Services after such effective date will constitute acceptance by you of such changes.
Contact Us
If you have any questions on our Privacy Policy, you can contact us via email at contact@kidcoover.com